Returns & Exchanges

If you are not completely happy with your GAIA purchase you have the option to return or exchange products within 14 days of delivery. Please return to the address below and retain proof of postage.

We offer free postage for exchanges, alternatively, the value of your exchange can be transferred to a gift card to be used at within 90 days. Refunds will be processed within 14 days.

SALE and SAMPLE SALE items are exchange only.

All face masks are strictly non-exchangeable and non-refundable.

Please ensure that goods reach us in the condition they arrived in or we will be unable to process your return or exchange. Products must be in a new, unworn and undamaged condition with the original packaging and garment labels attached. We reserve the right to refuse a return or exchange request if the product fails to reach us, or does not arrive in the condition outlined above, in such cases the product will be returned to the customer.


Return address:


Building 28, Westminster Industrial Estate,

Unit 2B F, 34 Bowater Road,


SE18 5TF